Linda Newman’s message: ‘If you need something, let me know.’
Linda Newman only drives Fords, but no matter what make or model you drive, she wants you to be happy with the service at the Quick Lane Tire & Auto Center at Krapohl Ford & Lincoln.
Three months into her role as the Quick Lane manager, she’s all-in on customer service.
“I try to treat people the way I expect my family to be treated,” Linda said. “I lived in Texas for five years and worked as a volunteer firefighter and with emergency medical services. That’s the ultimate in customer service. I learned a lot about people, and they just really want to be seen and heard. I try to give every customer I meet that opportunity.
“I’m here. If you need something, let me know.”
She also has extensive experience working at auto dealerships — all Ford, of course. She grew up in Northville, but when she ended up in Texas, she worked for two dealerships and was regularly promoted. She returned to Michigan in 2017 and worked at Blackwell Ford in Plymouth as the Ford Master Warranty administrator in the body shop.
“I’m a Ford girl,” Linda said. “My dad drove Fords, my grandfather drove Fords. It’s the only car I drive.”
She recently moved to a 40-acre plot of land in Lake — in Clare County — with her husband and fellow Ford driver, Keith. You’ll most likely find her at home gardening or reading.
“It’s beautiful up here, absolutely beautiful,” Linda said.
She appreciates that customers visit the Quick Lane Tire and Auto Center for more than oil changes. Krapohl guarantees the lowest tire prices, and Quick Lane technicians can check brakes, batteries, cooling systems, belts and hoses, and wipers. If they find a larger problem, Krapohl’s service department is next door.
“A lot of our customers don’t drive Fords, and yet, they still come to us — for a reason,” Linda said. “I like to think it’s excellent customer service. Some visits are to take care of problems customers are having with their vehicles, and car repair is something none of us wants. I try to take a little bit of the bite out of it by serving the customer well.”
The Quick Lane Tire & Auto Center is open from 7:30 a.m.-6 p.m. Monday through Friday. Saturday hours are 8 a.m.- 1 p.m.
Connect with us
