Krapohl Ford & Lincoln service technician Mike Wilson handles our Ford Pro Mobile Service vehicle calls.
- Many light repairs can be done without visiting Krapohl’s lot
- First customer review: “The mobile unit was fantastic!“
The Ford Pro Mobile Service vehicle stands out on the Krapohl Ford & Lincoln lot. The white Ford F-550 is topped with a large KUV body, the dealership logo large on both sides.
Open the back door, and the tailgate is loaded with supplies for a variety of light repairs Krapohl service technician Mike Wilson performs when a call comes in.
Side panels on the exterior make it convenient to handle a variety of tasks. One door is set up with hoses to perform an oil change. Others carry basic tools and accessories.
Most of the time, Mike is on the service floor, working on a vehicle. When there is a need for a mobile service visit, he’s the one who hits the road.
“It’s usually a couple of calls a week,” he said. “We can’t rip an engine apart. It’s for basic maintenance, like oil changes, updating computers for certain recalls, battery service and key programming for when a customer loses their key. That way they don’t have to have their vehicle towed in.”
Mike joined the Krapohl service staff in March. He worked at tire stores before coming to Krapohl, and he enjoys his unique role.
“Most calls are in a 15- to 20-mile radius, although I did have one up in Lake for an air bag recall,” he said. “We’ve also had calls just a couple of miles down the road.”
Service Manager Jeff Slocum said calls for the Ford Pro Mobile Service vehicle are a mix of commercial and regular customers.
“It’s vital to keep the commercial vehicles on the road,” Jeff said. “Those businesses are dependent on their vehicles, and it’s convenient for them when we can go to their work site for a quick repair.
“For other people, the convenience comes from not having to drive to the dealership if a recall notice can be served with an update to their system.”
Earlier this month, we received some kind words from one of our customers after a mobile service visit to help with a key fob issue with her Ford Escape. Here is how she filled out her survey: “The mobile unit was fantastic! I am a senior, and I was home alone. He came out at slotted time and was only there maybe 10 min. Very, very nice and fast. I was back on the road to my holiday events! I Can’t thank the new service enough. Very reasonable on top of it! Thank you!”
The mobile unit includes a way to perform oil changes.
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